1. Hotel Bookings

Every hotel reservation is governed by our standard cancellation terms. Guests enjoy complimentary cancellation when they notify us at least two full days prior to their planned check-in. Any cancellation received after that window will incur a charge equal to one night's accommodation.

• To cancel, please contact our reservations team by email or phone.
• If you do not arrive on the specified date and have not notified us, the full cost of the stay may be charged.

2. Prepaid Rates

Some promotional rates require full prepayment at the time of booking. These rates are non-refundable unless specifically stated otherwise. We strongly advise checking the specific terms of your tariff before confirming.

3. Event and Group Bookings

For banquets, conferences, or large group reservations, a deposit is required. The deposit is forfeited if the booking is cancelled more than 30 days before the event. For cancellations between 14 and 30 days, 50% of the deposit is refunded. Cancellations within 14 days are non-refundable.

4. Casino Vouchers and Deposit Refunds

Casino vouchers purchased online are valid for 6 months from the date of purchase. Unused vouchers may be refunded within the validity period. Players can request a refund of a casino deposit at any time, provided they have not wagered the full amount and outstanding bonuses have been cleared. Refunds will be processed to the original payment method.

5. How to Request a Refund

To request a refund, please contact our billing department via the contacts page. Please include your booking reference number and reason for cancellation. Refunds will be processed within 10 to 14 business days.