1. Introduction

VelvetCourt Casino Hotel (referred to as 'we', 'us', or 'our') is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, process, store, and share information when you visit our website, stay at our hotel, or use our casino services.

2. Data We Collect

We collect information that you provide directly to us and data that is automatically collected when you use our services. The categories of personal data we may collect include:

  • Contact details: name, email address, phone number, postal address.
  • Identity information: date of birth, ID or passport number for casino verification.
  • Transaction data: payment details, billing history, and reservation information.
  • Technical data: IP address, browser type, device identifiers, and cookies.
  • Preference data: your suite preferences, dietary requirements, and gaming preferences.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

  • Performance of a contract: To provide hotel, restaurant, and casino services you have requested.
  • Legal compliance: To comply with tax, gambling, and anti-money laundering regulations.
  • Legitimate interests: To improve our services, secure our premises, and personalize your experience.
  • Consent: When you subscribe to our newsletter or marketing communications.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Processing reservations and managing your stay.
  • Verifying your identity and age for casino entry.
  • Handling payments and invoices.
  • Providing customer support and responding to inquiries.
  • Sending promotional offers, if you have opted in.
  • Improving our website and services through analytics.

5. Data Sharing and International Transfers

We do not sell your personal data. We may share your data with trusted partners who assist us in operating our business, such as IT providers, payment processors, and marketing agencies. These partners are bound by strict confidentiality agreements.

In some cases, your data may be transferred to, and processed in, countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the data we hold about you.
  • Rectification: You can ask us to correct inaccurate information.
  • Erasure: You can request deletion of your data when it is no longer necessary.
  • Restriction of processing: You can limit how we use your data in certain circumstances.
  • Data portability: You can receive your data in a structured, machine-readable format.
  • Objection: You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details provided on the Contacts page. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).